Refund Policy for Digital Products – Medicine.ac

Effective Date: August 9, 2025
Contents

1. Introduction

At Medicine.ac, we aim to provide high-quality digital products for medical education. Due to the nature of digital goods, our refund policy applies only under specific conditions as detailed below.

2. Refund Conditions

We accept refund requests if there is a legitimate issue with the product or its delivery, provided the request meets the criteria outlined in this policy.

3. Product Delivery

  • All digital products are delivered within 1–3 business days after payment confirmation.
  • Delivery is made via secure cloud links (e.g., Google Drive) sent to your email.
  • Customers must ensure they provide a valid email address to receive access.
  • If delivery issues occur, please contact our support team promptly.

4. Product Access

  • Access is unlimited but linked to one registered email address only.
  • Sharing of download links or granting multi-user access is strictly prohibited.

5. Course Completion

  • Courses are typically 98% complete; minor missing content may exist due to updates or changes by original providers.
  • Refunds will not be issued solely due to minor incompleteness.

6. Refund Request Process

  • Requests must be made within 7 days of purchase.
  • Email us at medicine.ac@gmail.com with your order number, purchase date, and reason for the request.

7. Conditions for Accepting Refunds

  • Defective or incomplete product (beyond the acceptable minor incompleteness).
  • Access issues caused by our systems or delivery process.
  • Significant mismatch between the product and its description.

8. Conditions for Not Accepting Refunds

  • The product has been downloaded or substantially used.
  • Customized or personalized content.
  • Requests made after the 7-day period.
  • Pre-sale or subscription-based products (unless service not provided).
  • Unauthorized sharing of content.

9. Refund Timeline & Fees

  • Approved refunds are processed within 7–10 business days.
  • Processing fees may apply if the product has been partially used or customized.

10. Exceptions

  • Subscriptions refunded only if service was not provided as promised.
  • Partially used courses are non-refundable.

11. Changes to This Policy

We reserve the right to update this Refund Policy at any time without prior notice. Any changes will be posted on this page with a revised Effective Date.

12. Contact

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